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Terms & Conditions


Delivery

We endeavour to dispatch all stock items within 24 hours of receiving your order (Monday to Friday), however if this is not possible we will contact you. We use UK Mail Couriers for all consignments and request next working day delivery. We aim to keep all items on the website in stock, however if we have temporarily sold out of your chosen item we will contact you directly with an expected delivery date. If this is unacceptable you are free to re-select or cancel your order. Orders placed on the website at the weekend or during bank Holidays will be dispatched within 24 hours of the next working day.

We will endeavour to meet your chosen delivery date within the “Your Date” choice of the checkout, but can not guarantee it and will not be held responsible for not being able to deliver on your chosen date due to circumstances beyond our control.


Guarantee

Whilst we make every effort to remove all bones, shells etc. from filleted fish, prepared shellfish, etc. please check thoroughly that there are no bones or foreign bodies left within any fillets as no liability will be accepted by the company for any injury or loss as a result of these items.


Accuracy of delivery details

You are responsible for giving us a full and correct address for all deliveries, including but not limited to the postcode. If our carriers are unable to deliver any order due to any error in the address, you will be charged for the order in full. Should you ask for your order to be left in a specific place (for example a garden shed or in your porch) and the carrier cannot obtain a signature to confirm the delivery of your order, it will be left at your own risk, we accept no liability for its loss or damage.


Payment

All items must be paid for in full before we can dispatch them through our secure online store or by credit card telephone orders.


Postage and Packing

UK Mainland: For orders totaling less than £50.00 delivery is charged at £4.95. Orders of £50.00 or more qualify for free delivery. If your delivery destination is beyond the UK mainland we will email you with the estimated delivery cost and you can then tell us if you wish to proceed with the order on that basis.


Website Data

All our prices are shown in £ sterling and do not include delivery charges. We reserve the right to change any advertised prices at any time. The price you pay is the price displayed on this website at the time we receive your order except in the instance where an error has occurred with the data entry. In the event that an error is discovered with the price of any goods you may have ordered we will inform you as soon as we can whereupon we will give you the option of amending your order at the correct price or cancelling it.


Data Privacy

All customer information is kept strictly confidential on secure encrypted servers. We do not keep credit card information. Customer information is only used for the purpose of processing and fulfilling your order. We do NOT and will NOT pass your details to any third party. We conform to the requirements of the Data protection act 1998 Our Web site uses cookies to make your shopping basket work. These collect no information about yourselves and do not store any information on your personal machine. Without temporary cookies (known as session cookies) you will not be able to add items to the shopping basket.


Copyright

All Text and Images on www.swallowfish.co.uk.co.uk are the property of Swallowfish Ltd. All rights reserved. Any unauthorised broadcasting, copying or other use will constitute an infringement of copyright.


Customer Support

You may call us on 01665 721052 at any time of the day or night; if the line is not attended, please leave a message and we will call you back upon our return. Alternatively you may email us at info@swallowfish.co.uk


Complaints & Refunds

We sincerely hope that you never have cause to complain about our service or products. Please telephone us on 01665 721052 and we will do our best to resolve any issues that you may have. We operate a "no quibble" refund policy where our goods or services are found to be at fault.


Head Office

Swallowfish Ltd,
The Fisherman’s Kitchen,
2 South Street,
Seahouses,
Northumberland.
NE68 7RB
NE11 0HL

Tel. 01665 721052
Fax. 01665 721177

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Turning Silver to Gold since 1843

we offer a wide selection of locally caught shellfish, fresh fish and, of course, swallows' own superb smoked salmon and kippers